Registration & Website
Q. My child does not have a middle initial, what should I do for registration?
Enter “n/a” into the middle initial field on the registration form.
Q. Can I pay registration fees with a check or cash?
No. Registration fees must be paid with either a credit or debit card.
Q. I am a returning swimmer with an account. Why did I receive an alert to create an account password after registering?
If you add a swimmer to your family, the system views this as a “new” registration and will display the alert. No action is required if you are a returning family and already have an account setup.
Q. Is the Website Secure?
Yes. In order to protect the privacy of our families, some areas of the website and some documents posted on the website are secure and will require a login and password to access. Access to secure areas of the website become available after families register.
Q. What is your Login and Password?
To login to the site, click the “Sign-In” green tab at the top right of the site and login with your username and password.
The email addresses you entered on the “Registration: Parent Info” page is used to login to the website. If you entered more than one email address, any of the email addresses you provided should allow you to login to the site.
Instructions to create your password will be sent to you in an email after you register separate from the registration confirmation email.
Q. Where can I see our family information?
After you login, click the arrow next to your name in the top right green bar.Select “My Account”. In the “Family Member” section you can view and update family information and change your password.
Q. How will we communicate with you?
We will be emailing directly from the website and will use the email addresses and phone numbers from your "My Account" page to contact you, so please make sure to review it for accuracy.
You can update your contact information if needed by selecting “My Account” and selecting the family member.
Q. Who can I contact with Website Questions?
Please contact the website administrator at [email protected]
